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Custom House Apartments

London, United Kingdom(GB)

Custom House Apartments, 272 – 283 Victoria Dock Road, London, United Kingdom(GB)
3 Star
from
£140.22
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Location 272 – 283 Victoria Dock Road, London, United Kingdom(GB)
Nearest Tube Custom House for Excel
Check-in 14:00
Check-out 10:00
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Hotel Description:
Welcome to the Custom House Hotel and Apartments, serviced accommodation for business travellers and families alike in the heart of Docklands.

These newly built, stylish and spacious apartments are located next to the Excel Exhibition Centre with direct links to the City and Central London.

Only 50 yards from the apartments is Custom House station where you can take the Docklands Light Railway to the Tower of London, Canary Wharf or London City Airport. And if you come to see a concert at the O2 arena, this popular venue is only 20 minutes drive.

A selection of 12 studio, one and two bedroom apartments have been designed to offer a contemporary space with all the comforts of home. These air-conditioned serviced apartments offer a very high standard of service and modern facilities, including a fully fitted kitchenette, plasma TV with on demand entertainment in high definition, high-speed internet access and a quality bathroom with rain shower.

Apartment Specifications

Family studio (sleeps 4): one double and one single + one single sofa bed in the kitchen/sitting area, shower/bath.

Family studio (1dbl + 1sgl): open plan studio apartment, one double and one single, small kitchenette, (no sitting area) shower/bath.

Studio apartment (sleeps 3): one double and one single sofa bed, small kitchenette, shower/bath.

Two bed room apartment (sleeps 4): (1x double bed in each room) small kitchenette, large bathroom, walk-in shower and a bath.

Studio apartment (sleeps 5): one double + one single + double sofa bed in sitting area, large bathroom, walk-in shower and a bath and a kitchenette.

Junior suite (sleeps 2): one king bed (no windows) kitchenette and walk-in shower and a bath.

One bed room apartment (sleeps 4): 1x double bed and one double sofa bed in living room, open plan kitchenette, large bathroom, walk-in shower and a bath.

Studio apartment (sleeps 4): large open plan studio apartment: 2 king size beds (one bed can be open 2 single beds), kitchenette, large bathroom with walk-in shower and a bath.

Studio apartment (sleeps 2): open plan studio, one king bed, kitchenette, large bathroom with walk-in shower and a bath.

Studio apartment(sleeps 2): open plan studio apartment one king bed, kitchenette, walk-in shower only.

Studio apartment (sleeps 4): large open plan studio apartment, 2 king size beds (one bed can be open 2 single beds), kitchenette, large bathroom with walk-in shower and a bath.

Studio apartment (sleeps 3): open plan studio, 1 double bed and sofa bed, kitchenette and shower.

The apartments are conveniently located within the Custom House Hotel with its wide choice of restaurants. Continental as well as Full English breakfast is on offer in the Camellia restaurant. Should you wish to have a lunch or just a quick snack, the Custom House café with its wireless internet access is open throughout the day and evening.

Dinner is served in the hotels award-winning Pub & Kitchen or the popular Ho Lee Chinese restaurant. The 24 hours reception is manned by friendly and professional staff who will strive to meet your every need ensuring you have a truly relaxing and comfortable stay.

ADDITIONAL FACILITIES INFORMATION

  • Internet access: cable Internet in all apartments, charged at £15.00 per day.

  • Cleaning frequency: daily cleaning.

  • Laundry facility: dry cleaning/laundry service collection/drop off provided by hotel. Charges vary (dependent on type and quantity of items).

  • Air conditioning: available in all apartments.

  • Leisure facility: not available.

  • Parking: onsite limited car parking, charged at £10.00 overnight.

  • Extra bed: available to be added in some apartments, charged at £52.00 per day.


Prices for additional facilities are given as a general information only. Prices may change at any time without prior notice. Please check current prices when placing a reservation for up to date pricing.
Amenities:
Reception - 24 hours, Car Park (Onsite Private), Cleaning - Daily, Restaurant, Lift to all Floors, Bar, Dry Cleaning Service
Facilities:
Kitchen Facilities, Telephone, Private Facilities, Ironing Facilities, Hairdryer, LCD TV, Hi-Speed Internet Connection, Satellite TV, Complimentary Toiletries
Cancellation Policy:

CANCELLATION AND AMENDMENT POLICY

The cancellation and amendment deadline is for 6 working days (monday to friday)prior to the arrival date by mid-day (12:00) London time. This cancellation policy will also be stated on the confirmation.

  • All cancellations and amendments/alterations should be made in writing by fax or by e-mail. Enquiries about cancellations and amendments can be made on the phone first but must be followed by a written confirmation by fax or by e-mail.

  • Any reservation cancelled more than 6 working days prior to the arrival date by mid-day (12:00) London time, will incur only a £25 (GBP) processing fee. This amount will be deducted from the refund issued the same day of the cancellation and a confirmation of the cancellation will be forwarded to the guests. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.
    Any reservation amended (amendments include modifying the arrival date and adding or reducing the number of apartments or nights) more than 6 working days prior to the arrival date by mid-day (12:00) London time, will incur only a GBP 25 (GBP) processing fee. This amount will be deducted from any refund issued or added to any extra charge made the same day of the amendment and a confirmation of the amendment will be forwarded to the guests. Please note that all refunds will also incur a 5 percent (of the total amount originally paid) credit card handling fee charge.Please note that although the length of stay can be extended, there will be no obligation from the property to allocate the same apartment or to apply the same rate.If the duration of the reserved stay is to be shortened, then the applicable tariff for that shorter duration will come into force.

  • Please note that a change of rate for a shortened or lengthened stay will be applied retrospectively: the new rate will be effective from the original date of arrival.

  • Any reservation made or arriving within 6 working days prior to arrival will be non-refundable and non-exchangeable. All reservations made and not used (non-arrival / double bookings) without the reservations being amended or cancelled prior to arrival will also incur a full charge.

  • Clients are responsible for contacting Apartotels.com directly for any amendment or cancellation and as advised above any change or cancellation will only be actioned when a request in writing is received. Any amendment or cancellation made directly with the property will not be considered valid. Any request to cancel or amend a reservation cannot be considered complete until you receive our confirmation. Until you do your booking will still be considered valid as originally made so please ensure you contact us if you do not receive a confirmation of your cancellation/amendment within 1 hour of your initial written request if made during normal business working hours, or within 1 hour of our opening times if your initial request is made overnight or at weekend.

LATE CANCELLATION/NO SHOW POLICY
For a cancellation notified at any time after mid-day (12:00) 6 working days (monday to friday) prior to the arrival date or for a 'no show', Apartotels.com will retain an amount as follows:

  • for stays of under 7 nights, the value of one night's stay;

  • for stays of between 7 nights to 27 nights, the value of three nights' stay; and

  • for stays of more than 28 nights, the value of seven nights' stay.

The above amount will be deducted from the refund issued. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

MODIFICATION TO A RESERVATION, OR TO THE DURATION OF STAY, AFTER ARRIVAL
After arrival any modification to the length of stay will be subject to a £25 (GBP) processing fee if the length of stay is being reduced.

If the duration of the reserved stay is to be shortened, the applicable tariff for that shorter duration will come into force and both the new rate and processing fee will be taken into account before any refund is made. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

If the duration of the reserved stay is to be extended (subject to availability of course), there will be no obligation from the property to allocate the same apartment or to apply the same rate.


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